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LG UE: Unbalanced load error

Source: LG support page (opens in a new tab) ↗ · Updated

Status codeUELG
What does LG UE mean?

Unbalanced load error: laundry is piled on one side of the drum and the washer could not even it out.

Homeowner part this code names: torpedo level.

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Basic checks first: jump to safe DIY steps Equipment type: washing machine
How it shows: Washer display shows UE

Likely causes

  • Laundry not evenly distributed, for example from incorrect use of a laundry net
  • Load too large or too small
  • Items not suited to machine washing (pillows, cushions, bathroom mats, carpets, electric blankets, curtains, rubber mats)
  • Washer not level

How to fix UE: safe DIY steps

  1. Pause the washer, take the laundry out and spread it evenly in the drum, then choose an appropriate spin cycle
  2. Aim for a load of about 2/3 of the drum capacity
  3. Wash blankets with the Duvet cycle and padded or down jackets with the Sportswear cycle, both at medium spin speed
  4. If you use a laundry net, fill it only to 2/3 and wash two or three nets together with some clothes rather than one net alone
  5. Rock the washer from the front, back and side to check for unevenness; adjust the leg on the side the unit tilts with a wrench until the legs sit firmly on the floor, and check with a level on the top plate
Safety firstUnplug the washer (or switch off its breaker) and close the water taps before you reach behind it, handle hoses or open a filter. Water left from a recent hot cycle can be very hot, so let it cool first. Never bypass the door lock. Motor, pump, valve, sensor and control-board repairs belong to a qualified appliance technician.

Capacitors can hold a charge after the power is off. Safety terms.

When to call a pro

If UE keeps returning on a level washer with a normal load, request LG service.

Request LG service (official service page, opens in a new tab) ↗

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