Drain error: the dishwasher can't drain.
Homeowner part this code names: dishwasher drain hose.
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Same characters, different appliance: Samsung 5C on a washing machine is a different fault. Samsung washing machine 5C.
Likely causes
- Blocked sink drain or garbage disposal
- Drain hose pinched, kinked, or missing an air gap or high loop
- Dirty or incorrectly reassembled drain and filter area
- Frozen drain line
How to fix 5C: safe DIY steps
- Check the sink drain and garbage disposal: if you use a disposal, make sure it is clear of food waste; if the dishwasher drains directly, look down the drain for a visible blockage; if the dishwasher or disposal was recently installed, make sure the disposal cap has been removed
- Check the drain hose: right after installation, the most common cause is the dishwasher sitting on its own drain hose and pinching it shut. Also check the hose has an air gap or a "high loop" (part of the hose above its sink connection), and is not kinked or bent
- Run water in the connected sink for about 30 seconds; if the sink does not drain, the problem is in the home's plumbing, so call a plumber
- Clean the drain and filter area (removable parts are covered in your user manual) and reassemble it correctly, taking care with sharp debris
- Make sure your drain line is not frozen; if it might be, let the area warm up (Samsung notes frozen lines are not covered under warranty service)
Capacitors can hold a charge after the power is off. Safety terms.
When to call a pro
If the dishwasher still won't drain after these checks, Samsung says to request service through its Support Center.
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Parts & tools for this fix
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Dishwasher filter cleaning: guide
In this code: Dirty or incorrectly reassembled drain and filter area
See the guide for what to look for when buying one.
Dishwasher drain hose: guide
In this code: Blocked sink drain or garbage disposal
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