Detergent cup blocked: something is stopping the detergent cup from opening fully.
Homeowner part this code names: dishwasher detergent.
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Likely causes
- Silverware, a pan, pot handles or other tall items touching the detergent cup
- A detergent pod or tablet not lined up in the cup, binding the cover
- Old detergent residue left in the cup from a previous wash
- Old, lumpy powder detergent
How to fix C8: safe DIY steps
- Remove the obstruction (for example silverware or a pan), close and latch the door, and wait 30 seconds for the cup to open
- Reload so nothing touches the detergent cup. On flip-open cups it is normal for the cover to open about 45 degrees and rest against the upper rack
- Wipe out any old detergent left in the cup
- If you use pods or tablets, line them up in the opening so they cannot bind the cover; if you use powder, it should be fresh and loose, not lumpy
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When to call a pro
If the cup still does not open after these checks, GE says service may be needed.
Request GE service (official service page, opens in a new tab) ↗Email me this fix
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Parts & tools for this fix
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Dishwasher detergent: guide
In this code: Silverware, a pan, pot handles or other tall items touching the detergent cup
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