Carrier 25: Invalid model plug / inverter size

Source: Carrier manual (PDF) (opens in a new tab) ↗ · Updated

Status code25Carrier
What does Carrier 25 mean?

Invalid model plug / inverter size: the control does not accept the model plug for this inverter.

Call a pro: jump to when to call a pro Equipment type: AC / heat pump
How it shows: Status LED: 2 short flashes then 5 long flashes

Carrier 25 is an invalid model plug. It is not a pressure code and not a voltage code. The amber status LED flashes 2 short and then 5 long. The control does not accept the model plug fitted to this inverter. Listed causes are a missing plug, the wrong plug, a damaged plug, a plug that is not fully seated, a plug that does not match the inverter size (the manual's example is a 2 ton plug on a 3 ton inverter), and a damaged AOC control. Both steps are for a technician: confirm the plug and its resistance against the wiring diagram, seat it to the silkscreen, and replace the plug, the inverter, or the AOC if that part is damaged. Code 25 has no coil check and no filter check.

Likely causes

  • Missing model plug
  • Wrong model plug installed
  • Damaged model plug
  • Model plug not fully engaged on the board
  • Model plug does not match the inverter size (for example a 2 ton plug on a 3 ton inverter)
  • Damaged AOC control

Safe checks for 25

  1. Technicianinstall or verify the correct model plug, check it for corrosion or breakage and check its resistance per the wiring diagram
  2. Technicianalign the plug per the silkscreen layout; replace the plug or inverter with the correct size, or replace the AOC control if it is damaged
Safety firstOutdoor units carry line voltage even when the thermostat is off. Switch off the unit's disconnect and breaker before touching anything. Refrigerant, wiring, compressor and control-board work must be done by a licensed HVAC technician.

Capacitors can hold a charge after the power is off. Safety terms.

When to call a pro

Call a licensed HVAC technician: this is a configuration fault on the outdoor control board.

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